PROCESS FLOW:

• Once a Break-down request is initiated, It is reviewed by Group Leader/Head of Department.
• It is then received and assigned to the related service engineer.
• Initial inspection is carried out before spare parts are procured if applicable.
• Initial inspection results are reviewed and approved.
• Change control or Deviation is created if applicable before rectification.
• Acceptance is taken from the user and verified.
• Rectification approval is taken if applicable.
• Based on the results, the equipment is calibrated/replaced/destroyed.

CHALLENGES:

• No auto alerts or reminders.
• Time consuming.
• Scope for human errors is very high.

BENEFITS:

• Automatic mail/notification alerts to the concerned departments.
• Different process flows to address different types of breakdowns.
• Automatic CAPA generation.
• Categorization of different breakdowns.
• Equipment logs are updated automatically.